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Our Terms & Conditions Keep Your Account Safe

When you open an account with us, you're agreeing to a clear set of rules that protect both you and the platform.

Account creation rulesDeposit & withdrawal termsGame access & play conditions
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ajaib88 rtp Our Terms & Conditions Keep Your Account Safe
REACH US ANYTIME

How to Contact Us About These Terms

If you have questions about our Terms & Conditions, your account eligibility, or how a specific rule applies to you, we're here to help.

Live Chat Open the chat widget in the bottom right of your lobby dashboard and type…
Email Support Send detailed questions to our support inbox and reference your account email.
Account Settings Go to Settings → Account & Legal to view a copy of our current…
YOUR DATA & SECURITY

How We Protect Your Information Under These Terms

Our Terms & Conditions commit us to specific security and data-handling practices. We encrypt all deposits and withdrawals, verify every payout request against your registered payment method, and keep your personal data…

Data Encryption

All login credentials and payment information travel across secured channels. Your DANA, OVO, GoPay and QRIS account details are never stored in plain text on our servers.

Withdrawal Verification

Every payout request is verified against your registered payment method and account status before processing. You'll receive a confirmation email or SMS before funds leave our wallet.

Account Activity Log

All login sessions, deposits, withdrawals and game activity are recorded and linked to your account. You can review this log anytime in Settings → Security History to spot unauthorised access.

Data Retention

We keep your account records, transaction history and play logs for seven years in compliance with local reporting requirements. After account closure, data is retained only as required by law.

Policy Requests

You can request a full copy of your data, ask for account corrections, or dispute a transaction. Submit these requests via email to support and we'll respond within 14 days.

Breach Notification

If we detect unauthorised access to your account or payment information, we'll notify you by email and SMS within 24 hours and guide you through account recovery steps.

Terms & Conditions – What You Need to Know

We've gathered the questions our players ask most often about account eligibility, game access, payment rules and our responsibilities. If your question isn't here, our support team in Surabaya and across Indonesia can clarify any term in writing.

You must be of legal age in your region of Indonesia where local law permits account creation. You'll provide your real name, email and registered payment method during signup. One account per person; duplicate accounts violate our terms and may result in suspension.

We accept DANA, OVO, GoPay and QRIS as your deposit and withdrawal rails. Each payment method is processed according to its own terms; we act as intermediary. Deposits usually clear within 60 seconds. Withdrawals are verified and then sent to your registered account within two hours of approval.

Yes. Go to Settings → Payment Methods to add a new DANA, OVO, GoPay or QRIS account, or Settings → Account Details to update your email. Changes take effect after verification and are subject to our anti-fraud checks. You cannot retroactively change the method linked to past transactions.

Violations — such as using false identity information, attempting unauthorised access, or creating multiple accounts — may result in account suspension or closure. Depending on the breach, we may forfeit your balance or restrict future access where local law permits. You'll receive notice and opportunity to respond before permanent closure.

Your account remains open indefinitely if you comply with these terms. Inactive accounts (no login or balance activity) after 12 months may be marked for review. We'll email you before taking any action. Closed accounts retain their transaction history for seven years as required by law.

Yes. All game outcomes are recorded and timestamped. Submit disputes via email with your account number, game ID and description of the issue. We'll investigate and respond within 10 business days. Withdrawals can be disputed within 30 days of the transaction date if funds did not arrive as expected.

We update these terms as our platform evolves or local law requires. Material changes are notified via email and displayed on your account login page at least 14 days before they take effect. Continued play after the effective date means you accept the updated terms. You can always view the current version in Settings → Account & Legal.

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